1. Overview
SBK Imports understands it is important to protect the personal information of our customers, business partners and other stakeholders that we interact with.
This privacy policy (“Privacy Policy”) sets out the privacy policies and practices for SBK Imports.
This Privacy Policy applies to information collected from you by Us via:
· Our website on www.sbkimports.com.au
· Our stores, in person or via email or phone;
· any other applications or services that display this Privacy Policy; and
· other places where or means by which We may collect personal information.
For the purposes of this Privacy Policy, personal information has the same meaning as defined in the Privacy Law. “Privacy Laws” means, for Australia, the Privacy Act 1988 (Cth) and, for New Zealand, the Privacy Act 2020, as amended from time to time.
The Site may contain links to other third party websites that We do not control or operate. This Privacy Policy does not apply to such third party websites, and We are not responsible for the content and privacy practices of such third party websites and third party. You are encouraged to request and review the privacy policies of such third parties before disclosing your personal information.
You represent and warrant that you have the right and authority or have obtained all necessary consents to provide Us any information, including any personal information of another individual.
2. Collection, Use and Disclosure of Your Information
We may collect your information directly from you or your authorised representative and from a third party or a publicly available source, but only if you have consented to such a collection or would reasonably expect Us to so collect your personal information.
Types of personal information We may collect includes:
· personal and contact details such as your name, address, email address, phone number vehicle type.
· payment information such as type, bank and credit card details etc.
· digital Information such as CCTV footages and information about the browsers or devices you use to connect to Our services, Site you visit, account preferences, activity details, interactions and/or security information.
· transactional details including information We require to deliver, service or fulfil warranty obligations for Our products or services;
· your marketing preferences.
· your communications and interactions details with Us such as participation of Our loyalty program, product/service or other customer enquiry.
· publicly available information, for example: information from public registers such those maintained by the various land registries, or ASIC.
We only collect personal information for purposes reasonably necessary for one or more of Our functions or activities including personal information provided in connection with the following activities:
· conduct commercial relationships, including to process purchases, commercial credit application, or other transactions that you may engage in with Us;
· purchase any of Our products or services, whether at the Site or Stores;
· when you register at Our Site or in the Stores, such as when you request information or assistance about Our products and services, sign up to receive e-mail updates, loyalty program, competition or redemption;
· providing product feedback or other submissions;
· visit Our Stores where We use closed circuit television (“CCTV”) for security, fraud/crime prevention and quality assurance purposes;
· participate or responding to consumer survey or requests for consumer’s opinions, concerns, and preferences regarding Our products and services;
· conduct research to better understand and serve Our customers and for statistical purposes;
· procure products and services;
· enforce Our terms of use or this Privacy Policy
· detect and protect Us and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activity, and to audit compliance with Our policies and contractual obligations;
· engage in business transactions, including merger, amalgamation, acquisition, disposal, securitization or financing. These may include disclosure to and use by legal, financial, insurance, or other advisors in connection with such business transaction; and,
· using other features of the Site or services that may be offered from time to time, and may require such information in order to utilise the feature.
We do not give your personal information to third parties outside SBK Imports unless:
· the third party is engaged by Us to assist with conducting the activities for which the information was collected, such as Our service providers, retailers, franchisees, training providers and agents;
· You have consented;
· You would reasonably expect, or have been advised that the information of that kind is usually passed to such third party; or
· it is required or authorised by law, including, for example, that it will prevent or lessen a serious and imminent threat to somebody’s life or death.
We involve third party service providers with tasks such as sales and marketing services, quality assurance, security, fraud/crime prevention, contract management, payment handling, programming, data hosting, security and hotline services.
2.1. Transfer to recipients outside of Australian and New Zealand
>We might transfer personal information to recipients including affiliates and third parties located outside Australia and New Zealand including Italy. Prior to the transfer, We will reasonably ensure either the recipient provides an appropriate level of data protection or that you have consented to the transfer.
Where We share personal information overseas, We take steps to ensure that Our service providers are obliged to protect personal information in accordance with the Privacy Laws and that they are only permitted to use personal information for the purpose for which it is shared.
2.2. Pseudonyms and anonymity
You have the discretion to use a pseudonym or remain anonymous when in Our reasonable view it is practicable to do so. However, in some instances this may prevent Us from being able to provide you with Our products and services, for example, where you order goods which need to be delivered to your postal address.
2.3. Cookies, Third Party Analytics and Tracking
We may utilise cookies and tracking mechanisms to maintain a record of your visit to the Site and your use of the services.
2.5. Surveillance Cameras
We may use surveillance cameras which may capture images of you. We use surveillance cameras for security, crime-deterrence/reporting and quality assurance purposes. We will only use surveillance cameras in a non-covert manner and in spaces that are accessible to the public. Footage from the surveillance cameras may be used by Us and Our third party service providers.
3. Retention of Your Personal information
The personal information that you provide will be retained by Us in accordance with applicable laws. We typically retain your personal information for as long as it is necessary to satisfy the notified purpose of collection.
4. Choice and Opt-Out Preferences
From time to time, We may send advertising or marketing information to Our existing customers. We respect the wishes of Our customers who do not wish to receive such material from Us in the future and have implemented a simple “opt-out” procedure within the promotional email or the marketing communication.
5. Security
We take reasonable steps to protect the personal information We have under Our control against loss, unauthorised access, modification or disclosure and other misuse. These include password protection and authorisation management for access to electronic information, Our security measures are constantly being reviewed.
6. Access and Correction
We will take reasonable steps to ensure the personal information We hold is accurate, complete and up to date. These steps include maintaining and updating personal information when We are advised by you that your personal information has changed, and at other times a s necessary.
If you have any questions or enquiries relating to Our privacy practices or procedures, or if you believe that the personal information that We hold about you is not accurate, complete or up to date you may write to Us at the address provided below. We will respond to your requests to correct personal information in a reasonable time.
You can request access to your information We hold by contacting Us at sales@sbkimports.com.au
7. Complaint
If you would like to make a complaint regarding Our use of your personal information, you can contact Us at the above address.
If you are still not satisfied about the way in which We have handled your personal information, you can contact the Office of the Australian Information Commissioner (www.oaic.gov.au) or the Office of the Privacy Commissioner (www.privacy.org.nz) for guidance.
8. Updates and Other
This Privacy Policy may change from time to time and is available on Our Site.